Refund policy
We are proud to offer a 120-day money-back guarantee on all our products. If, for any reason, you are not satisfied with your purchase, we are happy to facilitate a return or provide you with a free replacement.
Return Process:
- Contact our customer service team via [email/phone] within 120 days of receiving your order to initiate the return process.
- Provide your order number and a brief explanation of the reason for the return.
- Our customer service team will guide you on the return procedure and provide you with a return authorization (RA) number.
Return Options:
Option 1: Money Back Guarantee: Upon receiving your returned item at our warehouse, we will issue a full refund to your original payment method.
Option 2: Free Replacement: If you prefer a replacement, we will ship a new product to you at no additional charge. Please note that this option is subject to product availability.
Return Conditions:
- The product must be returned in its original packaging and in unused condition.
- Include the provided RA number on the return package.
- Shipping costs for the return are the responsibility of the customer.